Support

We usually reply within 1–2 days.

Common questions

How do I report a user or content?

Open the user's profile or the room and tap Report. Reports are reviewed promptly, typically within 24 hours. You can also block any user from their profile — blocked users can't contact you or join your rooms.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. To manage or cancel, open your device's Settings → your name → Subscriptions → Sharedtime. You can restore a previous purchase in the app under Settings → Store → Restore Purchases.

How do I delete my account?

In the app: Settings → Delete Account. This permanently removes your profile and personal data. You can also email us to request deletion.

My friends can't hear me in a room

Check that Sharedtime has microphone permission (device Settings → Sharedtime → Microphone) and that you've tapped the mic button in the room to unmute.